Responsible Gaming at ngpimc

ngpimc is built on the principle that responsible gambling is not an afterthought — it is a core part of how we operate. Every feature on the ngpimc platform, from cricket betting to live casino games and slots, is designed with player wellbeing in mind alongside entertainment value.

We recognise that for the vast majority of our players across Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere — gambling is a recreational activity enjoyed responsibly. At the same time, we are aware that a small number of individuals may develop patterns of play that become harmful. ngpimc takes this seriously and invests continuously in tools, training, and processes to identify and support players who may be at risk.

Our responsible gaming framework is guided by three principles:

• Prevention: Providing robust self-management tools so players can set boundaries before problems arise.
• Detection: Monitoring account activity for patterns that may suggest problematic behaviour, and reaching out proactively to affected players.
• Support: Ensuring that any player who needs help can access it quickly, without stigma, at any hour of the day.

Responsible gaming at ngpimc is an ongoing commitment, not a compliance checkbox. We regularly review our policies and tools to reflect current best practices in player protection.

ngpimc strictly prohibits gambling by anyone under the age of 18. This is a non-negotiable policy that applies to every player, every game, and every transaction on the platform — without exception.

To enforce this restriction, ngpimc requires all new players to confirm their age during registration. We conduct KYC (Know Your Customer) identity verification for all accounts, which includes confirming date of birth against government-issued identification documents. Any account found to belong to a player under 18 will be immediately and permanently closed, and any funds held in the account will be handled in accordance with applicable legal requirements.

Protecting Young People in Your Household: If you share a device with minors, we strongly recommend the following precautions:

• Always log out of your ngpimc account after each session and do not save login credentials on shared devices.
• Use device-level parental controls or filtering software to restrict access to gambling websites.
• Keep your account password private and do not share it with anyone, including family members.
• Contact our support team immediately if you have any reason to believe a minor has accessed your account.

One of the most effective ways to keep gambling within healthy boundaries is to set a firm budget before you start playing. ngpimc makes this straightforward by offering flexible deposit limit controls directly within your account settings.

You can set deposit limits across three time frames:

• Daily limit: The maximum amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer, card) within a single calendar day.
• Weekly limit: The maximum amount you can deposit within a rolling seven-day period.
• Monthly limit: The maximum amount you can deposit within a rolling 30-day period.

How limit changes work: Reducing a deposit limit takes effect immediately — you cannot bypass a reduction by adjusting it back during the same session. Increasing a deposit limit is subject to a mandatory 24-hour cooling-off period before it comes into force. This delay is intentional: it gives you time to reconsider whether the increase is genuinely appropriate for your circumstances.

In addition to deposit limits, ngpimc also offers:

• Loss limits: Cap the amount you can lose within a defined period. Once reached, further wagering is restricted until the period resets.
• Wager limits: Set a ceiling on the total value of bets you can place within a given time frame, regardless of outcomes.

If you are unsure what limits are right for you, our support team is available 24/7 to help you think through appropriate boundaries based on your situation. All limit preferences are treated confidentially.

Prolonged gambling sessions — particularly late at night or during periods of emotional stress — are one of the most common contributors to harmful gambling behaviour. ngpimc provides several time management tools to help you stay aware of how long you have been playing and to enforce breaks when needed.

Session time limits allow you to set a maximum duration for each login session. Options typically range from 30 minutes to 8 hours. When your session limit is reached, a prompt will appear on screen. You can choose to be reminded only, or to be automatically logged out when the limit expires.

Reality check notifications can be configured to appear at regular intervals — for example, every 30 or 60 minutes — to display a summary of your current session including time elapsed and net gaming result. These prompts are designed to interrupt the flow of play and encourage a conscious decision about whether to continue.

Cool-off periods are a short-term suspension option, available in durations of 24 hours, 48 hours, or 7 days. During a cool-off period your account is inaccessible for gameplay and deposits, but your account is not permanently closed. Cool-off periods activate immediately upon request and cannot be reversed early — this is a deliberate design feature to ensure the tool is genuinely effective.

Self-exclusion is the most comprehensive responsible gaming tool available on the ngpimc platform. It is designed for players who feel that their gambling has become, or is at risk of becoming, a problem, and who want a definitive break from the platform for an extended period.

How to apply for self-exclusion:

Reactivating your account: Once a self-exclusion period has been set, it cannot be shortened or reversed early — not even by contacting support. This is a deliberate safeguard to protect players during vulnerable periods. When the exclusion period expires, you may request reactivation by contacting support, at which point a mandatory 24-hour reflection period applies before access is restored.

For permanent self-exclusion, the account will remain closed indefinitely. Any account balance at the time of permanent exclusion will be returned to you via your registered payment method after identity verification. No reactivation option exists for permanent exclusion.

Problem gambling can develop gradually and is often difficult to recognise in oneself. The following warning signs may indicate that gambling has moved beyond recreation and is beginning to cause harm. If several of these apply to you, we encourage you to seek support without delay.

• You spend more money on gambling than you originally planned, or more than you can genuinely afford to lose.
• You feel restless, irritable, or anxious when you are not gambling, or when you try to reduce how much you gamble.
• You find yourself chasing losses — placing further bets to try to win back money you have already lost.
• You have borrowed money, sold possessions, or used funds earmarked for essential expenses (rent, food, bills) to fund gambling.
• You hide your gambling activity from family members, friends, or colleagues because you are worried about their reaction.
• You find it difficult to stop gambling once you have started, even when you intended to play for only a short time.
• Gambling has begun to affect your work performance, your studies, or your relationships with people who matter to you.
• You gamble as a way to escape stress, anxiety, depression, or other difficult emotions rather than for entertainment.

If you recognise more than two or three of these signs in your own behaviour, please consider reaching out to our support team or to a dedicated problem gambling helpline. Acknowledging the issue is the first and most important step. ngpimc is here to help, not to judge.

If you feel that gambling is becoming a problem for you or for someone you care about, professional help is available. The following types of organisations provide confidential support, counselling, and practical guidance for people affected by problem gambling:

• National mental health and addiction helplines: Many countries including Bangladesh have national helplines staffed by trained counsellors who can provide immediate guidance and refer you to appropriate local services. Contact your nearest government health authority or hospital for details.
• Gamblers Anonymous: A peer support fellowship with chapters across Asia that runs regular group meetings for people affected by compulsive gambling. Meetings follow a confidential, non-judgmental format.
• Community mental health centres: Dhaka and other major Bangladeshi cities have community mental health facilities where you can speak to a professional in person. No prior appointment is necessary at many of these centres.
• Family and relationship counsellors: Problem gambling affects not just the individual but also their household. Relationship counsellors can provide support for partners and family members who are impacted by a loved one's gambling behaviour.

ngpimc's own support team is available 24 hours a day, 7 days a week via live chat. While our support agents are not clinical counsellors, they are trained to listen without judgment, to explain the responsible gaming tools available to you, and to help you apply a deposit limit, cool-off period, or self-exclusion immediately if that is what you need.

The ngpimc support team is your first point of contact for any responsible gaming matter — whether you want to set a new deposit limit, apply for a cool-off period, request self-exclusion, ask a question about your account activity, or simply talk to someone about your gambling habits in confidence.

Live Chat: The fastest way to reach us. Available 24 hours a day, 7 days a week with an average response time of under 3 minutes. Access live chat from any page on the ngpimc platform by clicking the chat icon in the bottom corner.

Email: Send responsible gaming requests or queries to [email protected]. Please include your registered username or account email so we can locate your account quickly. Urgent responsible gaming requests — such as self-exclusion applications — are prioritised and handled within 2 business hours.

All responsible gaming communications are treated with complete confidentiality. Your request will not affect your account standing or your access to support services in any way. We are here to help, and we will always take your responsible gaming requests seriously.

ngpimc reviews and updates its Responsible Gaming Policy regularly. The current version of this page was last updated on 1 January 2026. If you have any feedback on our responsible gaming tools or policies, please share it with our support team — player feedback directly informs how we continue to improve.